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Frequently asked questions

I want to cancel my order, how do I do that?

I’ve had an email saying that you’ve cancelled my order due to fraud, what do I do now?

I’ve returned my order but I haven’t had a refund, what do I do?

My item has been damaged in transit, what shall I do?

What delivery service do you provide?

How does the free UK delivery work?

Can I keep my product outside?

My product is faulty, how can you resolve this?

My order said it would come with a free training guide, but I haven’t received it?