Returns Policy

At Gravity, we always strive to be the best we can be, but we appreciate that occasionally issues arise. We promise that in the unlikely event you wish to return your item, we will work with you to offer the absolute best possible service. Please get in touch with our customer services team to initiate the process.

We ask that all returns are approved and an RMA number issued before an item is returned, as without this, it can be very difficult for us to track your return. The RMA number must be clearly marked on the front of the box. Any returns received without an RMA number clearly marked will delay any refunds.

Extended Returns Policy

We have extended our usual returns period. Any purchases can be returned within 60 days from the date of receipt.

You'll need to have proof of purchase to be able to use the extended returns period. All other terms and conditions apply. This doesn’t affect your statutory rights.

Unwanted Items

If you decide that the item(s) you have purchased aren’t what you were looking for, you have 60 days from when you receive them to return them to us. They must be unused and in their original condition. The returned product(s) must include all contents, including instructions and packaging. You must contact us to start the returns process.

We do not cover the cost of returning the products to us, and we recommend that you obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the post.

Faulty/Damaged Items

In the first instance, please contact us as soon as possible if you receive a damaged or faulty item so that we can start to resolve the issue. All damaged or faulty items must be reported to us within 30 days of receiving the product.

Refunds

We will not confirm that we have received your returned parcel. Upon receipt of your items, it can take up to 10 working days to process. Refunds will be made back to the payment method used to make your purchase. Refunds can take up to 5 working days to appear in your account once processed.

Please note that as shipping costs are not retrievable, we are unable to refund these costs for any returns that do not contain faulty or damaged items. Only if the item is found to be defective will the original return shipping costs be refunded.

Cancellations

If you would like to cancel your order, please let us know urgently. Unfortunately, if we have already begun processing your order, we will be unable to cancel it, and you will be liable for the cost of returning the unwanted items.