Returns Policy

At Gravity, we always strive to be the best we can be, but we appreciate that occasionally issues arise. We promise that in the unlikely event you wish to return your item, we will work with you to offer the best possible service. Please get in touch with our customer services team to initiate the process.

We ask that all returns are approved and an RMA number issued before an item is returned, as without this, it can be difficult for us to track your return. The RMA number must be clearly marked on the front of the box. Any returns received without an RMA number clearly marked may experience delays in processing.

Extended Returns Policy

We've extended our usual returns period, giving you 60 days from the date of delivery to return your purchase.

Please note that return postage costs are the responsibility of the customer, unless otherwise required by your statutory consumer rights.

You'll need to have proof of purchase to use the extended returns period. All other terms and conditions apply. This doesn't affect your statutory rights.

Unwanted Items

If you decide that the item(s) you have purchased aren't what you were looking for, you have 60 days from when you receive them to return them to us using our returns service.

To qualify for our extended returns policy, items must be unused and in their original condition. Returned products must include all contents, including instructions and packaging.

Please contact us to start the returns process.

These conditions do not affect your statutory cancellation rights.

Faulty/Damaged Items

If you receive a damaged or faulty item, please contact us as soon as possible so that we can work to resolve the issue.

We ask that any damage or faults are reported within 30 days of receiving your order wherever possible. This does not affect your statutory rights.

Refunds

We do not routinely send confirmation when returned parcels arrive at our warehouse. Once received, returns can take up to 10 working days to inspect and process.

Refunds will be made back to the original payment method and can take up to 5 working days to appear in your account once processed.

Refunds will always be issued within the timeframes required by applicable consumer law.

Cancellations

If you would like to cancel your order, please contact us as soon as possible.

If your order has already entered processing, we may be unable to stop it before dispatch. In this case, you can return the unwanted items in accordance with our returns policy and your statutory cancellation rights.